One complimentary bridal resize.
Singapore engagement and proposal-ring orders qualify for one complimentary resize of up to two HK sizes larger or smaller, where the design permits. Request it within 30 calendar days of receiving or collecting the ring.
We inspect the ring and confirm technical suitability before proceeding. Other rings, larger adjustments, subsequent adjustments and later requests are assessed individually and may incur charges confirmed before work begins.
Delivery, collection and insurance services are not included. Defects or departure from agreed specifications are assessed separately. Existing orders retain the terms promised when purchased. Applicable consumer rights remain unaffected.
Changes & cancellation
Contact AUTIUM promptly. Before production, we will explain what remains possible and any previously disclosed, agreed costs already incurred. After production begins, changes may require additional work and an approved revised quotation.
Change of mind
Customised, personalised and made-to-order items are not eligible for change-of-mind returns or exchanges. Ready-made items are also final sale unless a different arrangement was stated before purchase. Applicable remedies for defective or incorrectly supplied goods remain unaffected.
Damaged, defective or incorrectly supplied items
Contact us promptly with your order number, photographs and a description of the concern. We will assess the item against the agreed specifications and arrange an appropriate remedy under applicable law. Contact us before sending valuable items so suitable handling can be arranged.
A reporting target, missing original packaging or an item having been worn does not by itself remove applicable consumer rights.
Gemstones & images
Natural characteristics and disclosed limitations form part of the agreed description. Digital renders illustrate designs; actual gemstone photos and laboratory reports are identified separately. These distinctions do not excuse material misdescription.
Transport & refunds
Singapore fitting and collection are recommended. Any local delivery or return transport, handling, insurance and charges must be agreed beforehand. Responsibility for transport costs depends on the reason for return and applicable rights. International orders and overseas delivery are not currently offered.
Approved refunds normally return through the original payment method. Any lawful deduction must be explained; no blanket administration deduction applies to every refund.
Existing orders
Existing orders retain the promises accepted when purchased. Nothing in this policy excludes applicable consumer rights.
