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Fitting & Appointment FAQ

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Fitting & appointment help.

How do I measure before visiting?

Use our printable Size Guide, visual guides and videos as a starting point. Print at 100% / Actual Size and check the 9 cm reference before measuring. Tell us your intended finger and hand, measurement method and sizing system. If unsure, contact us before payment.

See all sizing videos & graphics →
Watch: Printable ring sizer ↗AUTIUM Only You · opens YouTubeWatch: Ring comparison ↗AUTIUM Only You · opens YouTube
What is the free resizing offer?

One complimentary bridal resize.

Singapore engagement and proposal-ring orders qualify for one complimentary resize of up to two HK sizes larger or smaller, where the design permits. Request it within 30 calendar days of receiving or collecting the ring.

We inspect the ring and confirm technical suitability before proceeding. Other rings, larger adjustments, subsequent adjustments and later requests are assessed individually and may incur charges confirmed before work begins.

Delivery, collection and insurance services are not included. Defects or departure from agreed specifications are assessed separately. Existing orders retain the terms promised when purchased. Applicable consumer rights remain unaffected.

Read the full resizing & returns policy →
Can I order online?

Singapore customers may order online where a confirmed purchase option is provided. A size selection or order note still requires checking. We obtain written approval of the exact HK size, gemstone, materials, total price and production timing before making begins.

What if my ring differs from the approved size?

Contact us for assessment against the agreed specifications. This is separate from the complimentary resizing offer.

Do you deliver or accept overseas orders?

Singapore fitting and collection by appointment are recommended. Local delivery is only by prior arrangement, with charges confirmed before payment. International orders and overseas delivery are not currently offered.

Can I return or exchange my purchase?

Change-of-mind returns and exchanges are not accepted unless a different arrangement was stated before purchase. Defects, damage and departure from agreed specifications are assessed separately.

Read Returns, Exchanges & Resizing →
How do I check a bangle or bracelet?
Watch: Wrist size for bangles & bracelets ↗AUTIUM Only You · opens YouTube
Open bangle & bracelet graphics →
Size Guides

When you purchase from us, we hope to customise the right size for you. The right size should not be too loose or too tight. Before purchase, please refer to our sizing guides here to determine your size for rings, bracelets, and necklaces.

Under the product in your cart, you will find a note box where you can also request for the size that you want. After transaction is made, our designer will reach out to you through email or phone number that you provided during checkout to confirm on the final size. 

Please contact us at marketing@autium.sg or +65 8847 4808 for any questions. Refer to our size exchange policy here.